Two things you never expect to hear in one breath are “free” and “wrecker” but at Brown and Sons Wrecker Service they’re giving away plenty of free services. 1-800 Tow Free gives customers free insurance billing, free emergency car unlock for trapped children, free abandoned car removal, a toll free call and more.
Owner and managers, Scott and Tina Brown wanted to offer customers better service and less hassle. As it turns out, he’s also saving customer’s money by educating them about the insurance and auto club market. Brown said customers should be aware of what they’re really paying for. “An auto club charges up to $120 a year for wrecker insurance while an insurance agency charges, $10. Some people have both, not realizing they’re already insured.”
When a motorist is stranded and calls their auto club for a wrecker, they could wait for hours or worse, the wrecker never shows up. “That’s because the auto club is calling the cheapest possible wrecker they can find and in some cases, they are unable to locate a wrecker in the area.” Brown also said those wreckers are more likely to be inexperienced with substandard equipment.
Brown and Son’s free insurance billing means that there’s less confusion and faster service. A customer isn’t waiting for an agent to find a wrecker and call them back. The customer is in complete control. “We take the middle man out of the picture so you can deal with me directly. That makes it faster for everyone and you don’t have to worry about sitting on the side of the road for hours. We’re offering a direct billing program so customers don’t even have to call their agent and then wait for reimbursement for the ticket they paid to the wrecker.”
Brown said some insurance providers are taking good care of their customers. “State Farm Insurance is the most proactive about their towing coverage for the customer. Because they put codes on their insurance cards, I can immediately verify if their policy covers wrecker service. They let them tow who they want.” If someone is uncertain about their policy coverage, Brown said they work with the customer to get them off the road as quickly as possible with the best price.
When it comes to customer service, their style is more “hotel concierge” than a gruff wrecker service. They’re open 24/7. They accept credit cards instead of a cash only policy. With towing costs ranging from $75 to $150, that poses a problem for people who carry minimal cash. They also have spacious indoor storage so damaged cars aren’t left in the elements. “We’ve been in business for 45 years because we’re customer service oriented. We make sure people get their things out of their car, we don’t leave adjustors standing out in the rain and we’re not looking for ways to charge you more money; just provide great service at a reasonable price.”
For more information, visit www.1800towfree.com or call them at 405-273-0470.